Head HR – Sales & Operations Job Vacancy at Hakadosh Limited

Head HR – Sales & Operations Job Vacancy at Hakadosh Limited

Job Title: Head HR – Sales & Operations

Reporting to: Managing Director 

Sales & Operations is a strategic HR role with primary responsibility to enable business growth by attracting,  onboarding, developing, and retaining high-performing sales and operations teams. The role combines HR  functions—talent acquisition, performance management, learning and development, HR strategy—and active  support for client acquisition and sales enablement.  

Key Responsibilities 

Recruitment & Onboarding 

• Talent Acquisition & Resourcing (30%)
• Onboarding & Sales Enablement (15%)
• Ensure timely hiring and onboarding to minimize vacancy gaps; track time-to-hire metrics.
• Manage end-to-end hiring: job design, advertising, shortlisting, structured interviews, assessment  centres, reference and background checks.
• Design and execute proactive recruitment strategies to attract high-quality sales, clearing, warehouse and  operations talent.
• Build and maintain a talent pipeline and candidate database for critical roles
• Outsourcing & Contractor Management (5%)
• Ensure outsourced staff adhere to Hakadosh standards and operational requirements while on site.

Employee Relations & Attendance 

• Maintain employee records, contracts and ensure timely renewals.
• Monitor attendance, leave requests and timesheets for sales and operations staff.
• Support managers in resolving workplace issues, investigations and collecting written statements when  needed.
• Work with Sales to support client pitches, prepare proposals, and manage logistics for demos, pilots and  onboarding activities when required.

Performance Management & Training 

• Coordinate probation reviews, performance appraisals and maintain appraisal records.
• Coordinate induction and role-specific training (product knowledge, sales techniques, Odoo use,  operations procedures.
• Implement performance management frameworks for Sales & Operations (KPIs, targets, scorecards) ∙ Manage relationships with outsourcing suppliers ensuring contracts, timesheets and KPIs are enforced

Compensation & Compliance 

• Ensure salary administration, payroll inputs and statutory contributions (NSSF, PAYE) are accurate and  timely.
• Keep HR policies updated and ensure compliance with labor laws and company policies. ∙ Advise management on contractual matters and support disciplinary or grievance procedures. ∙ Advise on incentive and commission structures aligned to commercial goals.

Skills & Competencies  

• Strategic thinker with strong commercial awareness and ability to align HR initiatives to business  objectives.
• Excellent interpersonal, influencing and stakeholder management skills.
• Strong analytical skills and experience with HR metrics and reporting.
• High level of integrity, confidentiality and professionalism.
• Proficiency in HRIS/ERP systems (Odoo desirable) and MS Office.
• Coaching and facilitation skills; ability to deliver training and workshops.

KPIs – Time to hire for Sales & Operations roles. 

• Time-to-fill for critical Sales & Operations roles (target: < 30 days for key posts).  ∙ New hires’ productivity ramp-up (percent completing onboarding and hitting targets within 90 days). ∙ Sales team retention rate and turnover reduction year-on-year. 
• Percentage of completed performance reviews and development plans on schedule.

Qualifications & Experience  

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related field; Master’s  degree is an advantage. 
• Minimum 5–7 years’ progressive HR experience, with at least 2 years supporting sales or operations  teams in logistics, manufacturing, or trading environments.
• Proven experience in recruitment, performance management, learning & development, and employee relations.
• Practical exposure to sales enablement or business development support is strongly preferred.

How to Apply:

Send Your CV and application letter to: [email protected] 

Deadline: 02 October 2025