Head of Call Center Sales (Tanzania) Vacancy at Milvik

Head of Call Center Sales (Tanzania) Vacancy at Milvik

Role Title – Head of Call Center Sales (Tanzania) 

Report to: Country Manager 

MILVIK OVERVIEW 

MILVIK (BIMA) is one of the fastest-growing impact and tech companies in the world. We use  disruptive mobile technology to bring insurance and health services to consumers with low incomes.  BIMA is committed to disrupting the traditional insurance industry and democratizing access to vital  services for billions of under-served families around the globe. 

Joining BIMA at this stage provides an opportunity for you to truly influence the strategy of a global,  growing business. We are a vibrant company where ideas and passion are welcomed, and you get real  responsibility from day one. 

Our people are our greatest asset and, as an equal opportunities employer encourage applicants from  diverse backgrounds to work with us 

BIMA, where innovation, diversity and respect are at the heart of our culture. 

Head of Call Center Sales (Tanzania) Vacancy at Milvik

THE ROLE 

• The purpose of the Sales department is to drive Milvik growth through ensuring customer  intake and retention as per company budget and delivering BIMA customer promises
•  The Head of Call Center Sales is responsible for driving acquisition of hundreds of  thousands of customers, through building a strong sales culture among the team to meet budget targets. 
• The Head of Call Center Sales will build a strong sales culture, enhance team productivity,  and implement strategies to maximize sales performance.
• This role involves direct supervision of Call Center Operation Managers and their teams, contributing to the overall  sales strategy, and ensuring adherence to ethical sales practices.

RESPONSIBILITIES (ROLE SPECIFIC) 

1 . Sales Strategy and Operations: 

• Develop and implement comprehensive sales strategies to achieve organizational goals.
• Oversee sales operations, ensuring alignment with customer-centric principles and company  promises. 
• Manage and optimize lead generation and conversion processes. 
• Design and implement win-back strategies and processes. 
• Contribute to product development and sales strategies, including upselling and bundling.
• Ensure the implementation of a customer-centric sales framework. 

2. Team Leadership and Development: 

• Lead, motivate, and manage the performance of Call Center Operation Managers and their teams.
• Implement the BIMA Leadership Academy to enhance the leadership skills of Call  Center Operation Managers and their reports. 
• Conduct regular performance reviews and feedback sessions. 
• Identify training needs and provide necessary support to address weaknesses. 
• Foster a strong team culture through team-building activities and motivational techniques.

3. Performance Management: 

• Analyze sales performance data to identify trends and areas for improvement. 
• Develop and review sales scripts and sales techniquesto boost productivity. 
• Ensure ethical sales practices and adherence to the Milvik serious misrepresentations policy.
•  Implement a performance managementsystem in collaboration with HR. 

4. Revenue Generation: 

• Drive sales growth through new customer acquisition and retention of existing customers.
• Ensure the sales team meets or exceeds monthly, quarterly, and annual sales targets. 

5. Reporting and Escalation: 

• Prepare and present various performance reports and analyses. 
• Escalate technical challenges and other issues to the appropriate departments.
• Ensure compliance with company policies and zero tolerance on serious misrepresentations  and underperformance. 

6. Call Center Management: 

• Collaborate with recruitment and training officer in the recruitment, training, and performance of call center staff. 
• Implement robust systems to manage attendance, time-keeping, and talk-time.
• Ensure the call center environment supports high performance and positive culture. 

7. Technical Platforms: 

• Quickly report any technical issues to the Tech Manager. 
• Provide MSISDN samples and scenarios to the technical team for troubleshooting.
• Apply the Milvik equipment management framework effectively. 

THE CANDIDATE 

Qualifications 

• Bachelor’s Degree in Business, Marketing, or similar 

Expertise and Experience 

• 7+ years’ experience in sales; Excellent sales techniques and ability to think strategically about customer acquisition and retention 
• Share our passion and intrinsic motivation to deliver our organizational purpose and culture
•  Customer obsessed to deliver BIMA customer promises 
• 4+ years of leadership track record in managing a team
  
• Optimist and self-driven 
• Irreproachable professional integrity 
• Excellent communication, interpersonal, conflict resolution and management skills
• Working knowledge of Excel 

Language 

• Written and Spoken English 
• Swahili 

How to Apply

Send your CV Via: [email protected] 

Application Deadline:17/2/2025