Head; ICT Services Management Job Opportunity at NMB Bank PLC

Head; ICT Services Management 

NMB Bank PLC

Head; ICT Services Management Job Vacancy at NMB Bank PLC

Dar es Salaam

Job Description

Job Location : Head Office, Hq

Main Responsibilities:

• Design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business.
• Conduct resource and task management to ensure guaranteed cover to the business.
• Implement methodologies to improve first call resolution.
• Analyse and report Service management activity and make recommendations for increased organisational efficiency and effectiveness
• Manage Core banking application, Network operations centre(NOC), Service desk, Branch technology and
• Product Lifecycle management units, ensuring timely TAT in products and service delivery.
• Manage and control the service delivery function ensuring that agreed targets and service levels are met and appropriate qualitative standards achieved.
• Work with vendors, technology, marketing, business and customer experience partners to ensure successful delivery of digital products and services.
• Drive the Service Improvement (within the ITIL framework), manage relationships with key stakeholders in the services supply chain and lead a team of strong technical staff to ensure the complex IT estate is functioning as expected.
• Responsible to ensure that IT applications, systems, processes and personnel are developed, implemented and operated in compliance with regulatory standards.
• Ensure the development of a high-performance team

Knowledge and Skills:

• Extensive knowledge of the full spectrum of commercially available computing platforms, software, and software solutions.
• In-depth understanding of business and how to improve its processes by applying technology
• Ability to work in a fast-paced environment.
• Ability to develop and grow people in a stimulating and motivating environment.
• Ability to present technical data in a comprehensive, yet clear manner.
• Externally focused, committed, able to communicate well, innovative, team-oriented, and able to balance critical thinking with execution.
• Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
• Demonstrable honesty, integrity, and credibility; ability to engender the trust and confidence of internal constituency and external partners

Qualifications and Experience:

• Degree in Information Systems/Accounting & Finance /Banking, Computer engineering, Business Administration or equivalent.
• Banking and advanced ITIL certifications will be an added advantage
• 10 years’ experience in ICT service delivery management in banking/financial industry, preferably with exposure to core banking system and branch support/operations.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employerThe deadline for submitting the application is 18 October 2022.

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