Guest Relations Officer Job Opportunity at CRDB Bank Plc
Job Overview
Guest Relations Officer
Background
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.
Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.
CRDB JOB OPPORTUNITIES DECEMBER, 2022
We are a collection of individuals who believe in excellence. We are always on the look out for fresh talent and we hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team with an environment that is conductive to creative thought.
Career Opportunities: Guest Relations Officer (1702)
Requisition ID 1702
Job Description
Reporting To: Building Caretaker
JOB PURPOSE
The purpose of the Guest Relation Officer (GRO) is to assist with a variety of clerical and administrative duties. These tasks include receiving & greeting clients, answering phones, taking messages, managing email and mail correspondence, and calendaring. GRO may also assist with invoicing, updating client files, and ordering office supplies.
KEY RESPONSIBILITIES:
Receive and greet all visitors in a professional and warm manner
Collect and distribute all incoming mail and courier items
Provide excellent customer service to both internal and external clients
Provide basic and accurate information in-person and via phone/email
Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office
Assisting clients in finding their way around the office, whenever required
Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
Assist in any ad-hoc duties, projects, and activities as and when required.
Ensure front reception desk is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Executes all administrative tasks to the highest quality standards.
EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
Bachelor’s degree in public administration from recognized University.
Any relevant certification on buildings specialization (Banking or Secretarial Courses) shall be an added advantage
At least 2 years’ experience in Front Office duties
Experience in Banking/Financial institutions will be an added advantage.
Problem-solving and analytical skills.
Attention to detail
Flexibility to get involved in all aspects of information provision.
Strong communication skills to deal with different customers & colleagues, suppliers and vendors.
Computer literacy especially MS Office, Excel, Outlook etc.
High level of integrity
Focus and Compliance
Professional attitude and appearance
Pro activeness and innovative in problem solving
