General Manager at andBeyond Serengeti

General Manager at andBeyond Serengeti

General Manager

andBeyond Serengeti Under Canvas) 

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY RESPONSIBILITIES:

Relationship building – with – staff, guests, governmental departments, the community, the industry (agents and other lodges),
Development – working with the Wild Impact in community development, proactive wildlife conservation in the Serengeti and the people within the organization
Business efficiencies – cost control, local produce, quality of product
Human Capital structure – maintaining and enhancing – understanding and adherence
Product development on guest experience – lodge, food, game experience, all guest touch points
Engaging – with the people, the culture, the work style, the expectation
Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings
Provide disciplined and inspirational leadership to the Serengeti Under Canvas team as well as effective management to ensure highest levels of productivity and service excellence
Ensure &Beyond values are actively engaged and nurtured within staff teams

OUTPUTS:

Overall responsibility for the effective management and running of Under Canvas Camps.
To ensure both camps and brand are taken to the next level of service standards.
Overall Responsibility for budget creation and management. CAPEX structuring and planning responsibility.
Overall Day to Day Management of the camps, including Under Canvas one and two, and all the back of house departments
Daily meeting with Camps Managers and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting
Create strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the year
Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges where possible
Create and maintain skills development plan
Creating an environment where the &Beyond Golden Thread is continuously met and visible throughout the daily functioning of the camps

Overall responsibility for all human Capital in the camps, ensuring all labour relations, leave and medical funds are managed correctly
Work with Executive Chef to ensure menu and food are aligned to Camps quality standards and food budgets are being met and monitored
Structure and equipment – assessing, planning, budgeting and repair of all buildings and equipment
Work directly with head of housekeeping, head butler, and camp managers to ensure &Beyond Lodge and Service standards are always maintained and ensure costs and budgets are managed and not exceeded.
Mentoring and coaching HOD’s and junior managers
Hosting all Agents and Media and VIP Groups

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

• At least 10 years Management Experience in a 5-star operation
• Hotel Management certificate or related field
• Valid driving license
• Strong financial capabilities

SKILLS REQUIRED:

• Energetic, proactive person with well-developed concept of the importance of providing world-class guest experience and the ability to provide that experience.
• Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests needs
• Good interpersonal skills and communication with staff and guests
• Attention to detail
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Computer and Financial Skills

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry, especially in dealing with guests and staff
• Previous experience in running a five-star operation with over 20 beds
• At least 5 years Management Experience in East Africa

This is a permanent live-in position, based at &Beyond Under Canvas.

We reserve the right to not make an appointment

How to Apply:

CLICK HERE TO APPLY