Food & Beverage – Head Bartender at Johari Rotana

Food & Beverage – Head Bartender at Johari Rotana

Food & Beverage – Head Bartender at Johari Rotana

Johari Rotana

Food & Beverage – Head Bartender

Job Description

We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.

Ensure excellence service in the F&B outlets to deliver a consistently high standard of customer service. Maintain good customer relationship and handle all guest complaints, requests and enquiries on food, beverage and service.

• Ensure high level of quality services are always delivered to guests within the Bar as per standards.
• To ensure professional and friendly welcome to all guests at the Bars and Pool.
• To anticipate and attend to guests always needs and ensure maximum guest satisfaction.
• To ensure that guests are properly informed and guided regarding the choices available in terms of F&B services.
• Keeps monthly inventory of equipment and utensils for control purposes.
• Monthly analyses of costs and breakages and provide reports accordingly.
• Increase sales figures by new sales channels by motivating and training service Team Members.
• To promote incremental sales revenue for the bars.
• Adhere to departmental operating expenses as laid out in the budgets/forecast.
• Carry out active selling her/himself and place her/his Team Members under an obligation to carry out active selling to achieve budgeted sales.
• Handling and monitoring of guest’s complaints and the relevant follow up action required.
• To perform bar administrative tasks and rosters to the required proficiency level.
• Ensures observance of health and sanitary regulations in bars by giving appropriate instructions to staff.
• Control the cleaning of the bar and all equipment’s, tablecloths and accessories.

Skills

• You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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