Digital Sales & Support Agent at Shadows of Africa

Digital Sales & Support Agent at Shadows of Africa

Digital Sales & Support Agent

Shadows of Africa

Arusha

Salary: TZS 1,350,000 Take Home salary Per Month

We are a Tanzanian World Travel Award winning Travel Agency and have been showing our beloved Africa to our guests for a better part of the last decade

TITLE: Digital Sales & Support Agent

Join Our Team

We are looking for a results-driven Digital Sales & Support Agent to manage client interactions across various digital platforms. In this role, you will engage with potential customers, qualify leads, and ensure timely and professional communication via our website chat, WhatsApp, and other digital sales platforms.

Key Responsibilities

Sales & Client Engagement

Assist clients in determining their travel needs and recommend suitable plans.
Guide clients from initial inquiry to completed sale, ensuring a seamless experience.
Meet or exceed sales targets through proactive engagement and follow-ups.

Digital Communication Management

Website Chat Management: Monitor and respond to inquiries in real time via the company’s website chat, providing accurate and helpful information to potential clients.
WhatsApp First Response: Serve as the first point of contact for WhatsApp inquiries, ensuring prompt and professional responses.
Lead Qualification: Assess and qualify leads from digital platforms, identifying potential sales opportunities and escalating them to the appropriate sales team members.
Multi-Platform Communication: Manage customer interactions across various digital platforms, ensuring consistent and professional communication.

Customer Relationship Management

Maintain detailed records of all client interactions, inquiries, and lead qualifications within the company’s CRM system.
Ensure smooth handovers between teams by keeping client information updated.
Provide ongoing digital support to clients, fostering long-term relationships and ensuring customer satisfaction.

Qualifications & Requirements

Experience in the East Africa travel industry (preferred).
Proven sales experience is required.
Strong written communication skills.
Familiarity with CRM systems and online messaging tools.
Ability to multitask and manage communications across multiple platforms.
Customer-first mindset with strong attention to detail.

Working Conditions

Location: Shadows of Africa Tanzania office, Arusha (Sable Square).
Working Hours:
Monday – Friday: 09:00 AM – 05:00 PM EAT
Saturday: 09:00 AM – 01:00 PM EAT
Due to the nature of the business, urgent matters may arise outside standard working hours and will need to be addressed promptly.
Holidays are provided in accordance with Tanzanian labor laws.

Salary & Benefits

• Net Salary: TZS 1,350,000 (take-home salary; all taxes covered by the company).
• The position is subject to a three-month probation period, after which a salary review will be considered.
• This position offers a great opportunity to be part of a dynamic team and contribute to the company’s success through effective digital engagement and sales strategies.
• If you are passionate about customer relations, sales, and digital communication, we encourage you to apply!

How to Apply

If you meet such qualifications, we invite you to apply! Please submit your CV and a brief cover letter outlining your experience to [email protected]

Applications will be reviewed on a rolling basis until the position is filled