Customer Support & Success Representative at GSM
Job Overview
Customer Support & Success Representative at GSM
Customer Support & Success Representative
GSM
Key Responsibilities
- Provide timely and professional support to merchants through email, chat, and phone.
- Assist merchants with onboarding, training, and platform navigation to ensure smooth adoption.
- Troubleshoot and resolve platform-related issues efficiently.
- Gather merchant feedback and collaborate with product and tech teams for continuous improvement.
- Maintain accurate records of interactions using CRM tools and track merchant success metrics.
Qualifications & Experience:
- Diploma or Bachelor’s Degree in Business Administration, Communications, or related field.
- Minimum of 3 years’ experience in customer service or merchant support, preferably in a B2B, E- Commerce, or Digital Platform environment.
- Experience using HubSpot CRM, Intercom, Zendesk, or Salesforce Service Cloud.
- Excellent communication, interpersonal, and problem-solving skills. Strong understanding of digital platforms and merchant operations.
- Customer-focused mindset with the ability to empathize and build trust with clients.
How to Apply:
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