Customer Success Executive Intern Opportunity at Computer Centre

Customer Success Executive Intern Opportunity at Computer Centre

Customer Success Executive Intern 

Computer Centre 

Computer Centre Tanzania is offering an exciting internship opportunity for a Customer Success Executive Intern to support their team in delivering exceptional client experiences in the IT sector. Below are the details of the position.

Responsibilities

• Process software license orders, track renewals, and send timely reminders (90/60/30 days).
• Prepare monthly reports on renewals, pending actions, and at-risk accounts.
• Analyze non-renewal risks, customer engagement, and product usage.
• Conduct solution health checks and communicate product value to clients.
• Schedule customer visits to gather feedback and identify areas for improvement.
• Identify upsell and cross-sell opportunities and share with account teams.
• Collect and submit accurate end-user details for order processing.
• Ensure successful installation and activation through follow-ups.
• Provide basic technical support or escalate issues to relevant teams.
• Maintain accurate records of orders, communications, and timelines.

Requirements

• Pursuing or recently completed a degree in IT, Business IT, or a related field.
• Strong computer literacy and familiarity with cloud portals and digital tools.
• Customer-focused mindset with a willingness to learn and multitask.
• Ability to travel for occasional client visits.
• Basic understanding of software licensing and IT support services.

Application Details

Apply to: [email protected] or [email protected]