Customer Service Officer at Mkombozi Commercial Bank

Customer Service Officer at Mkombozi Commercial Bank

Customer Service Officer

Mkombozi Commercial Bank PLC (MKCB)

Geita

Mkombozi Commercial Bank PLC (MKCB) started as an initiative of the Tanzania Episcopal Conference in 2009 to establish a Commercial Bank

Mkombozi Commercial Bank PLC (MKCB) started as an initiative of the Tanzania Episcopal Conference in 2009 to establish a Commercial Bank with the main objective of serving and supporting the emerging Tanzanian businesses for provision of financial services.

MKCB target markets are small and medium sized entrepreneurs, companies, SACCOS, intitutions such as schools, universities, hospitals and corporations. MKCB serves the need of growing companies, middle-market and large corporations, institutional investors, financial institutions and Government entities.

Job title: Customer Service Officer

Organization: MKOMBOZI Commercial Bank

Education:

• Bachelor degree in Business Administration, or related field.

Technical skills / competencies:

• Strong interpersonal and communication skills.
• Customer-focused with the ability to handle multiple inquiries and resolve issues efficiently.
• Detail-oriented with strong organizational skills.
• Proficient in the use of banking software and technology platforms.
• Ability to educate and advise customers on banking products and services.
• Problem-solving and decision-making skills.

Job overview:

Promptly and efficiently manage the Contact Centre inbound calls and hotline professionally. The job holder will also handle customer requests/enquiries from all the bank’s channels. Escalation and following up as necessary, in order to ensure that quality customer service is maintained at all times and compliance with the established service standards.

Application details:

Send CV and cover letter to the email below.

Deadline: 02nd June 2025

Email:[email protected]

NB: Only shortlisted candidates will be contacted given the volume of applications.