Consultant, Customer Service Job Opportunity at Standard Bank
Job Overview
Consultant, Customer Service Job Opportunity at Standard Bank
Consultant, Customer Service
Standard Bank
Job Description
Job Posting Service
To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.
Qualifications
Type of Qualification: Diploma
Field of Study: Banking
Experience Required
- Client Coverage
- Personal and Private Banking
- 3-4 years
- Previous branch banking experience, understandingthe bank’s laid-down policies and procedures related to telling / frontlinesupport; bulk cash and ATMs.
- Familiar with the legal aspects regarding cashhandling.
- Knowledge of the functions of other departments within thebranch.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Embracing Change
- Establishing Rapport
- Examining Information
- Generating Ideas
- Interpreting Data
- Managing Tasks
- Providing Insights
- Pursuing Goals
- Taking Action
- Team Working
Technical Competencies:
- Cash Handling
- Client Servicing
- Cross and Up-Selling
- Customer Understanding ( Consumer Banking)
- Heart of Customer Experience
- Product and Services Knowledge
- Risk Identification
How to Apply:
