Commercial Relationship Manager Job Opportunity at ABSA Bank

Commercial Relationship Manager Job Opportunity at ABSA Bank

Job Title: Commercial Relationship Manager

ABSA Bank

Dar es salaam

About Absa

Empowering Africa’s tomorrow, together — one story at a time.

With over 100 years of history, Absa is a proudly African bank with strong regional and international capabilities. Joining Absa means becoming part of an ambitious growth journey where you can shape the future, unlock your potential, and build a meaningful career.

My Career Development Portal: Wherever you are in your career, Absa provides the tools, guidance, and support you need to design your future.

Job Summary

The Business Banking Relationship Manager is responsible for managing and growing a portfolio of Business Banking customers by building long-term relationships grounded in efficient, reliable, and high-quality service delivery. The role focuses on making timely risk decisions, ensuring operational consistency, and maximizing risk-adjusted portfolio returns.

A key component of the role is business development, both through acquiring new clients and increasing wallet share among existing customers.

Job Purpose

Manage and sustain a portfolio of Business Banking customers.
Build trusted, long-term customer relationships.
Deliver timely credit and risk decisions.
Maximize risk-adjusted portfolio contribution.
Drive new business acquisition and portfolio growth.

Key Accountabilities & Time Allocation

1. Sales & Service (65%)

• Maintain Relationship Plans for all customers, ensuring prioritized and meaningful engagement.
• Conduct annual and interim reviews of customer borrowing facilities.
• Conduct annual and interim reviews with non-borrowing customers.
• Define and communicate key messages, including service standards, pricing agreements, relationship contacts, and product updates.
• Resolve customer complaints and identify sustainable solutions.
• Identify, recommend, and sell appropriate products to meet customer needs, both proactively and reactively.
• Research, develop, and follow up on target lists for potential new business.

2. Business Management (30%)

• Identify priority customers using Customer Relationship Planning tools.
• Assess current and potential customer contribution to the portfolio.
• Gather and assess information required for credit applications, including judgmental inputs.
• Collaborate with CMA and CCM teams in constructing credit applications.
• Maintain portfolio quality by monitoring triggers and ensuring adherence to risk management policies and guidelines.

3. Staff Management (5%)

• Provide day-to-day coaching and development to Corporate Service Assistants.

Risk & Control Responsibilities

• Ensure full compliance with regulatory requirements, Absa Operational Risk Framework, and internal policies and standards.
• Embed a positive risk culture through effective risk identification and management.
• Understand end-to-end processes relevant to the role, including associated risks and controls.
• Demonstrate sound judgment and responsible risk management in all activities.
• Report all risk incidents, issues, and events using defined processes.
• Proactively identify control weaknesses and recommend improvements.
• Engage proactively with regulators and unions where applicable.
• Complete all mandatory training within required timelines.

Technical Skills & Competencies

• Relationship management
• Credit risk assessment
• General corporate banking skills
• Strong communication skills

Knowledge, Expertise & Experience

• Customer needs analysis
• Business awareness and development
• Relationship management
• Innovation and continuous improvement
• Analytical thinking and judgment
• Personal organization and adaptability
• Decision-making capability
• Team collaboration and results orientation
• Active listening skills

Absa Values

Absa’s purpose, values, and behaviors define how we work and how performance is assessed:

• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage

Education Requirements

National Diploma or Advanced Certificate in Business, Commerce, or Management Studies (Required)
Absa is an equal opportunity employer committed to building a diverse and inclusive workforce.

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