Client Support Specialist Intern at DUTENI – Internship

Full Time Tanzania April 15, 2023 Insurance

Job Overview

Table of Contents

INTERNSHIP OPPORTUNITY FOR RECENT COLLEGE GRADUATES

CLIENT SUPPORT SPECIALIST INTERN

Summary: Headquartered in Dar Es Salaam, Tanzania, DUTENI is a vibrant entrepreneurial fast-growing Company providing premier solutions to our corporate clients and unique experiences to our tourism clients. Due to our fast growth, we are looking to bring on 2 qualified energetic, creative, trustworthy, customer-centric, passionate, recent graduates for a short internship. This internship will afford the selected individuals an opportunity to learn the Duteni way with a potential opportunity for a long term commitment based on performance evaluation.

ONLY RECENT ADVANCED DIPLOMA or BACHELOR’S DEGREE GRADUATES (NOT MORE THAN 2 YEARS FROM GRADUATION) WHO ARE LOOKING FOR A DEMANDING INTERNSHIP OPPORTUNITY TO EXPAND THEIR PROFESSIONAL KNOWLEDGE SHOULD APPLY

Job Title: Client Support Specialist Intern
Start Date: As soon as possible
Compensation: Minimal stipend
Location: Dar Es Salaam

Essential Duties and Responsibilities:

Your responsibilities will include but not limited to:
Take initiatives, be coachable and possess an insatiable desire to learn
Help maintain an office environment to produce world class customer experience
Complete and maintain client/prospects logs and prepare daily/weekly/monthly reports
Create & manage itineraries for discerning clients from start to finish
Coordinate Duteni cultural programs and lessons about Tanzania
Assist in a broad variety of administrative, operations sales and business strategy tasks including but not limited to managing an active calendar of meeting appointments
Be ready and willing to train and work in all areas of the business for the Company
Communicate internally and externally with high attention to details regarding grammar, spelling and verbal communication
Email correspondence, manage reception desk, answer calls and video meetings with clients and potential clients
Assist in the day-to-day operations of the office, such as office upkeep, greeting guests, answering phones, processing office supply orders, processing mail, managing office issues, expense reports, travel logistics, document management, office coordination, and other routine administrative tasks
Help manage Company’s social media accounts
Support members of the leadership team with special projects as needed
Accompanying clients to their activities as needed
Show flexibility, initiative and possess an extreme sense of urgency
Representing the company in meetings and community events
Working closely with Company’s accountant, maintain account receivables, accounts payable accounts and cash handling procedures to Company standards
Performing other duties as directed, developed, or assigned by the management from time to time

Minimum Requirements

Mastery of written and spoken English language is a MUST (you will be tested)
Ability to speak other foreign languages is not necessary but it is an added bonus
A thorough type A personality (detailed, disciplined, exacting) would be best suited for the job
Formal training in nature/wildlife management/hospitality or similar training highly advantageous
High level of attention to details and robust analytical and problem-solving aptitude
Self questioning, Curiosity, Self motivation and Improvement
A high level of diplomacy, tact, and judgment as well as an upbeat and positive attitude
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
Reasonable typing speed and experience with Microsoft Office Suite
Open to travelling as the internship may involve travels
Clean/polished appearance
Excellent active listening, negotiation and presentation skills
Established accuracy, time management skills and detail-orientation
Some evening hours and weekend days will be required in addition to special event coverage in order to meet job requirements
Working knowledge of digital marketing and an understanding of the power of social media platforms
You know there’s always room for improvement and are open to constructive feedback. You are also not shy in sharing with the management team your thoughts on how to improve the client experience and company processes
Must be a driven, confident, fearless personality. Someone who is comfortable around people and has exceptional attention to detail and multi-tasking capabilities
Decent typing speed and experience with Microsoft Office Suite

Education

Recent college/Advanced Diploma graduates with good GPAs especially those with degrees in operations/project management, business management, accounting, hospitality, human resources, office management and tourism are encouraged to apply.
This is an opportunity for you to gain world class invaluable job experience.

How To Apply

If you are ready to be challenged and are looking for an exciting fast paced and growing company to be a part of then please apply! Please email your CV AND cover letter in confidence to [email protected] with subject line: Client Support Specialist Intern.

Address:

Plot No. 182, Block C Classic Mall, Mbezi Beach Bagamoyo Road
P. O. Box 77209
Dar es Salaam, Tanzania

Due to the anticipated response, we thank you for your application and apologize in advance that we will only be able to communicate with those individuals selected for further consideration. However, rest assured that all submissions will be reviewed. No phone calls please.

Job Type: Internship

Closing date for Applications: 27 April 2023