Client Service Officer at CVPeople Tanzania
Job Overview
Client Service Officer at CVPeople Tanzania
Client Service Officer
CVPeople Tanzania | Full time
Dar es salaam, Tanzania | Posted on 10/12/2023
Responsibilities
- Managing client relationships through effective communication, problem-solving, and responding to requests.
- Taking client communication briefs and, where required, supporting the Account Planner with drafting creative briefs.
- Presenting and selling creative work.
- Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes.
- Identifying ways to grow client accounts through new business opportunities.
- Managing work and performance of team members
- Keeping the team and the client up to date with useful knowledge.
- Maintaining accurate records of meetings, decisions, and next actions.
- Working with Finance to limit write-offs, bill clients accurately, chase unpaid invoices, and do reconciliations.
- Identifying accounts whose revenue may be shrinking so as to address any at-risk customers and reach out to these accounts to ensure they are retained
- Preparation of different client presentation
- Knowledge of digital advertising channels and related digital tools
- Take a deep dive into the assigned clients’ business needs and objectives
Knowledge and Experience
- Personable, and able to work effectively with various people.
- Must be good in writing, both English and Swahili
- Organised, with strong attention to detail and time management skills.
- Must have presentation skills
- Effective communicators, both verbally and in writing.
- Persuasive, able to sell work and ideas, and respond positively to feedback.
- Flexible, and able to solve problems.
- Resilient and positive in difficult situations.
- Able to juggle competing demands and accept pressure with equanimity.
- Experience in developing and managing digital marketing programs
- One year of working experience as an account manager
- Two years experience in an agency working environment
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