Citizenship & Events Manager at Absa Bank

Citizenship & Events Manager at Absa Bank

Dar es Salaam

Absa Bank

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

• Managing all Absa Citizenship partnerships both local and foreign.
• Drive pan-African Citizenship initiatives to desired levels.
• Managing employee Citizenship schemes
• Ensure the engagement of employees in Citizenship
• Administrate and manage all internal and external key events.
• Manage funding requests and drive the Country Citizenship Committee meetings
• Create a favourable public image for Absa in the Citizenship and act as a key point of contact for Citizenship issues
• Establish and maintain good contacts with key stakeholders so as to ensure sustainable partnerships

Job Description

Main accountabilities and approximate time split

Providing powerful Leadership 10%

Employee Citizenship Involvement 30%

Brand & Communication Agenda 20 %

Citizenship Championship 30%

Team-working 10%

Understand, own and bring to life the Absa Tanzania mission, Brand and business objectives.
Provide clear direction of the business objectives by translating business performance measures into clear, concise communication.
Champion the cultural change needed to reinforce consistency and discipline.
On a daily basis, be a role model, doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working.
Pursue your own development to increase personal effectiveness, acknowledgement strengths & areas of development.

Promote and co-ordinate the Absa Citizenship Awards locally
Promote, co-ordinate and manage the Bank’s charitable match-giving schemes
Provide input and co-ordinate all training activities related to the Bank’s Citizenship support programme
Encourage and assist (where appropriate) employees in their fundraising & EV activities
Provide advice and guidance on Employee Volunteering
Promote and co-ordinate Group Citizenship initiatives

Working with the Absa Tanzania’s Head of Marketing and Corporate Relations to develop Citizenship communication plans, designing the medium and content most suitable to the target audience.
Working with the Marketing and Communications Manager to design and deliver internal communications to support the Bank’s agenda, Citizenship calendar and other marketing activities.
Organising a range of face-to-face communication, Events management covering conferences, seminars and product launches to focus the attention of the in-country MD on putting the customer at the centre of all we do.
Working closely with colleagues to develop communication capability.
Managing PR Agency and execution focusing on objective attainment that will be covered by concise reporting.

Be the champion for in country Citizenship issues and the first point of contact for the local network on all Citizenship issues.
Establish and maintain good contacts with key stakeholders to ensure sustainable Citizenship partnerships.
Ensure appropriate and timely responses to all funding requests received in the Business.
Receive, review and respond to requests from the Citizenship seeking support.
Ensure end to end management of local donations
Ensure that all locally funded Citizenship projects are well monitored and progress reports filed.
Co-ordinate Launches & hand over ceremonies for funded projects.
Develop the Country Citizenship Committee terms of reference
Analyze and prepare proposals for committee approval
Ensure that the proposal approval procedure is adhered to
Circulate Committee Minutes, and prepare for quarterly meeting

Work closely with stakeholders to deliver exceptional business performance through the provision of first class communications.
Sharing best practice and providing feedback on all communication related issues.
Building close relationships with cross-sectorial stakeholders and third party suppliers to ensure that communications objectives are met.

Risk and Control Objective

In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.

Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required.
Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
Keep up to date on all regulatory changes and have the ability to articulate the impact to the Business, be well informed on the industry thinking.
All mandatory training completed to deadline.

Technical skills / Competencies

Corporate and Retail product and customer proposition awareness
Commercial awareness
Brand management
Resource management
Networking
Team working – building and developing high performance
Strong project management, organizational and co-ordination skills
Good communication and strong interpersonal skills
Good judgment and decision making
Good planning skills.
Ability to build effective working relationships across cultural and functional boundaries.

Knowledge, Expertise and Experience

Essential

Understanding of customer proposition development
Industry and market knowledge
Channel Management
Creative thinking
Results and delivery focused
Senior stakeholder management and relationship building
Communication skills
Experience of working and interacting at a senior management level
Experience of leading teams Preferred
Risk control self assessment and management
Presentation, influencing and negotiating
Communication

Preferred

People management /Leadership
Good communicator.
Broad understanding of Bank’s procedures and policies
Plus Experience on the Job
Risk control self assessment and management
Communication.
Rigour
Presentation, influencing and negotiating.

Additional critical qualities of exceptional aspects of the demands of the role:

Building and integrating communication, promotional planning and events management activities into a cross channel capability
Managing at a time of considerable cultural, organisational and operational change
Defining/ building effective relationships and ways of working with key stakeholders and suppliers
Coordinating and publishing the banks newsletter, magazine and overseeing other publications
Must be able to deal with media enquiries out of office hours
Must be able to work with employees at all levels – from executive to entry-level staff
Attention to detail
Creative thinker
Ability to give and receive feedback to ensure continued learning and development
Good conceptual ability
Interpersonal skills
Communication skills

Absa Values, Purpose and Behaviours

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust
Resourceful
Stewardship
Inclusive
Courage

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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