Chief Manager Human Resource – Shared Services at TCB Bank

Chief Manager Human Resource – Shared Services at TCB Bank

Chief Manager Human Resource – Shared Services

Tanzania Commercial Bank (TCB)

About Tanzania Commercial Bank

Tanzania Commercial Bank is dedicated to providing competitive financial services to its customers while creating value for stakeholders through innovative products. The bank’s vision is “to be the leading bank in Tanzania in the provision of affordable, accessible, and convenient financial services.” As part of its organizational development and human capital management, Tanzania Commercial Bank is committed to attaining, retaining, and developing a highly capable and qualified workforce to enhance the bank’s growth and contribute to the nation’s progress.

Job Opportunity: Chief Manager Human Resource – Shared Services

Position Details

Title: Chief Manager Human Resource – Shared Services
Department: Directorate of Human Resource
Section: HR-Shared Services
Salary Scale: COBSS 11 (at Manager Level)
Reports to: Director of Human Resource
Location: Dar es Salaam
Number of Positions: 1

Position Objective The Chief Manager Human Resource – Shared Services plays a strategic leadership role in designing, delivering, and continuously improving centralized HR services across the bank. This role is critical in ensuring operational excellence, compliance, and an employee-centric approach across all HR transactions and services to create a scalable, data-driven, and digitally enabled shared services function that aligns with the bank’s business priorities and regulatory obligations.

Key Responsibilities

• Design and implement a comprehensive compensation strategy that aligns with business objectives and attracts top talent.
• Conduct regular market analyses to ensure competitive salary structures and compensation packages.
• Oversee the design and administration of employee benefits programs, including health insurance, retirement plans, paid time off, and other benefits.
• Evaluate and recommend new benefits programs as needed to align with industry standards and employee needs.
• Develop and maintain compensation and benefits policies that comply with legal and regulatory requirements.
• Ensure clear communication and understanding of compensation and benefits programs among employees.
• Monitor compliance with relevant labour laws and regulations related to compensation and benefits.
• Prepare reports and presentations on compensation and benefits metrics for senior management.
• Collaborate with senior leadership and department heads to understand and address compensation and benefits needs.
• Provide consultation and guidance on salary negotiations and compensation-related issues.
• Collaborate with HR leaders to integrate compensation with performance management processes to drive employee engagement and performance.
• Recommend adjustments to compensation structures based on performance results and organizational growth.
• Develop and implement effective communication strategies to educate employees about their compensation and benefits options.
• Address employee queries and concerns regarding compensation and benefits in a timely and professional manner.
• Lead and mentor a team of compensation and benefits professionals, fostering a collaborative and high-performance work environment.
• Conduct regular training and development sessions to enhance the team’s skills and knowledge.

Qualifications, Skills, and Experience

Education:

• Master’s Degree in Human Resource Management, Public Administration, Commerce, or Business Administration (majoring in Human Resource Management) or equivalent qualifications from recognized institutions.

Experience:

• At least eight (8) years of working experience in the banking industry or a financial institution.

Technical Skills:

• Strong knowledge of compensation and benefits practices, employment laws, and regulations.
• Proven ability to design and manage compensation programs and benefits offerings in a complex organization.
• Excellent analytical, negotiation, and problem-solving skills.
• Exceptional interpersonal and communication abilities.
• Proficiency in compensation management software.
• Personal Attributes and Behavioral Competencies
• Ability to demonstrate Tanzania Commercial Bank’s core values.
• Ability to prioritize work and meet deadlines.
• Ability to implement projects/programs according to set objectives and timelines across a wide business platform.
• Sound judgment, common sense, and good humor.
• Strong leadership and people management skills.
• Very strong business acumen with the ability to grow business.
• Ability to build effective relationships with all stakeholders.
• Self-driven with a results-oriented mindset.
• Effective data analysis skills.
• Ability to produce efficient and quality audit reports.

Application Process

Salary and Benefits:

• The position offers competitive salary packages and benefits.

Application Method:

• Applicants must submit their resume via the following link: https://www.tcbbank.co.tz/careers. Applications via other methods will not be considered.

Required Documents:

• Applicants need to provide:
• Personal information
• Academic certificates
• Work experiences

Application letter

Additional Credentials: Other credentials will be submitted during the interview for authenticity checks and administrative measures.
Commitment: Tanzania Commercial Bank maintains a strong commitment to environmental, health, and safety management.
Selection Process: Shortlisted candidates may be subjected to:
Security clearance
Competency assessment
Physical capability assessment

Application Deadline: 4th September 2025

Note: Late applications will not be considered.

How to Apply:

CLICK HERE TO APPLY