Chief Digital Officer at BOA Bank

Chief Digital Officer at BOA Bank

Bank of Africa Tanzania (BOA)

Dar es Salaam

Chief Digital Officer

Department: Ict & Cdo Department

Reports to: Head of ICT & CDO

Summary of Responsibilities:

To accelerate technology function in meeting business goals, maximize the business value from information technology investments, and unleash overarching innovation for the Bank and customers. Drive growth by converting traditional “analog businesses to digital ones.

Scope of Duties:

• Formulate/develop digital strategies to drive the next generation of digital banking. Responsible for end-to-end strategy, design and implementation of the banks’ digital roadmap.
• Lead/coordinate the implementation of key digital initiatives including digital projects
• Plan/implement digital projects to integrate lifestyle and banking appetite with artificial intelligence
• Design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through various channels i.e. website/mobile app/web/chatbot as a result to deliver ambitious growth in digital traffic and usage
• Work closely with a wide range of stakeholders including product owners, technology, compliance and external vendors to construct and deliver quality services in digital channels.
• Conduct researches on the best and evolving market practice to define the most efficient and customer-friendly
• UI throughout the entire customer journey in all the digital channels
• Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
• Ensure compliance to rules, policies, manuals, procedures, guidelines, regulations in all the innovations and deployments
• Ensure a proper risk management and adequate controls are implemented in all the digital platforms as well as the in-house software’s developed
• Advocate and communicate the global digital vision and strategy to all stakeholders across the business and work; “The digital transformation champion”
• Articulate the value of “Digital” and integrate into the business operating model from the perspective of sales revenue, cost savings, and customer experiences
• Maintain an understanding of external competitive digital developments and their impact on business and innovation strategy;
• Lead the innovation projects and establish strategic partnership. Play a key role in building strategic alliance and business partners for new services innovation and enhancements.
• Lead the bank’s innovation hub, Business Intelligence and Software development units
• Ensure reports and dashboards for management and departments are produce accurately and timely
• Manage the in-house software developments and MIS & Business Intelligence

Technical Know How:

• Thorough knowledge of banking products and services
• Strong knowledge of ICT infrastructure and tools
• Strong knowledge of Business Intelligence
• Sufficient knowledge and understanding of the market
• Risk management technique
• Banking techniques and operations
• Strong persuasion and communication skills;
• Good presentation and project management skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions

Professional skills & Experience:

• University degree in Business Administration, Computer Science, Information System or a related discipline
• At least 5 years’ Industry experience in similar roles, preferably with a significant track record in managing digital channels
• Energetic and excited about web and mobile technologies and bring digital ideas to real life
• Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
• Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Submission:

All the applicants should submit their application letter, CV and Certificates not later than 30th May 2024 to email: hr@boatanzania.com

OR

THE HUMAN RESOURCES DEPARTMENT

BANK OF AFRICA – TANZANIA

NDC DEVELOPMENT HOUSE

OHIO / KIVUKONI STREET

P.O Box 3054

DAR ES SALAAM TANZANIA.

NOTE: We shall communicate to only successful candidates who will meet all the requirements above.