Business Development Manager Insurance at NBC Bank

Business Development Manager Insurance at NBC Bank

Business Development Manager Insurance

NBC Bank

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

• Support Head of Insurance in effectively achieving revenue targets, deliver excellent service and meet productivity targets.
• Develop and manage a high-performing sales team through coaching, talent management programs and specialized training programs.
• Support overall Sales officers, Business development managers and Ro’s on processing their insurance leads to closure

Job Description​

Accountabilities

Business Management 40%

• Achieve & drive agreed Insurance targets by managing and supporting a team of sales Officers through offering of a wide range of products and services.
• Develop and implement strategies to increase insurance sales across different business segments within the bank
• Identify new market opportunities, partnerships, and cross-selling initiatives within the bank’s ecosystem.
• Monitor and analyze business performance and propose action plans for continuous improvement.
• Supervise and support assigned sales teams in achieving their Bancassurance targets.
• Monitor sales performance and prepare reports
• Collaborate with Branch Managers, Business development managers, and insurance partners to drive business expansion.
• Ensure seamless coordination between the sales teams and insurance providers

People Management and Development 20%

• Create an empowering environment for team members, encouraging individual ownership and initiative for growth of Insurance Business.
• Set high performance and productivity standards for team delivery.
• Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the line manager in driving efficiency and growth of the business.
• Involve Head of Insurance and in developing the annual resource and capacity plans.
• Build and develop a high performing team, through embedding performance management and business insight that will facilitate strategic growth.
• Maximize performance sales Officers by identifying development of training needs and ensure coaching or delivery of training takes place.
• Provision of data and reports for effective performance management of the sales team
• Acts as escalation point for operational issues touching on sales teams
• Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Customer Service Management 15%

• Proactively and professionally support sales officers to manage client experience by providing appropriate on job training and coaching on product and services delivery.
• Keep an active and accurate records/log of customers complains discussions/correspondences with clients and provide timely feedback on unresolved /resolved issues.
• Use client feedback to improve product and service offering.
• Participate in weekly performance review, and knowledge sharing meetings with the sales officers or any assigned business segment
• Understand and articulate aggregated cluster requirements feedback to shape the customer proposition and product offering
• Ensure high quality, knowledgeable service levels in branches to exceed customer expectations
• Build a motivated, committed and focused sales teams, consistently delivering creative, precise and customer-focused service
• Collaborate cross-functionally to provide high standard of service delivery

Risk, Control and Compliance Management 15%

• Ensure that All sales Officers review underwriting manual and collect relevant documentations as per the underwriting procedures
• Ensure sales Officers take accountability on the accuracy and quality of the documents of all underwriting materials and claims
• Review incident reports raised from branches and take required actions e.g. escalation, disciplinary action etc.
• Ensure premium bookings are posted on time and with accurate premiums as per the MRO
• Understand and manage risks and risk events (incidents) relevant to the role.”
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.

Change Management 10%

• Comply and keep abreast of all policies, procedures, and circulars updates.
• Ensure self-development pertaining to career path to develop knowledge and skills
• Complete all critical compliance training
• Project manage all major organizational changes within the cluster such as organizational structure changes, IT/system changes or process changes, Process Improvement,
• Communicate strategic changes to branch management and ensure that any target changes are agreed.

Education and Experience Required:

• University degree preferably in Insurance, Actuarial, business/finance-related field.
• A master’s degree and/or accounting certification is an added advantage.
• Minimum of 3 years’ experience in a Bancassurance intermediary or busy insurance brokerage firm.
• Experience with customer management, insurance/banking operations, and relationship management

Knowledge & Skills:

• Excellent sales, negotiation, and relationship management skills.
• Numerical Skills with Proficiency in use of Microsoft Excel.
• Ability to analyze data and provide strategic business insights.
• Strong leadership and team management skills.
• Good understanding of regulatory requirements in Bancassurance.
• Excellent communication and presentation skills.

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)

How to Apply:

CLICK HERE TO APPLY