Branch Manager – Mwanza at CVPeople Tanzania
Job Overview
Branch Manager at CVPeople Tanzania
Branch Manager at CVPeople Tanzania
Branch Manager
Mwanza, Tanzania | Posted on 05/17/2023
Responsibilities
To provide a powerful branch and its agency (hereinafter called “branch”)) leadership, team development, excellent customer experience, deliver exceptional branch business growth & profitability.
Responsible for the day-to-day running of the branch, keeping high level of bank operations standards and management controls.
Financial & Business Growth
- Formulate and implement business strategic initiatives for the branch aimed at increasing new business and share of wallet from existing clients.
- Closely monitor branch business performance and ensure accurate records of the same are maintained and forwarded to the Regional Branch Manager and respective Business Heads.
- Managing branch portfolio risks in line with the bank’s portfolio appetite.
- Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as, Asset Finance, Commercial Banking, Consumer Banking, Direct Sales Team,
- Bancassuarance and Securities to maximize on cross-selling opportunities.
- Management of borrowing and non-borrowing accounts in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
- In conjunction with Regional Branch Manager and Products Development, conduct product review and product development through constant feedback from the market.
- Harness existing and create new competencies in order to achieve competitive advantage.
- Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
- Prepare own annual strategy for the branch and review geographical strength to enhance deeper understanding branch and market opportunities
Internal Controls & Risk Mitigation
- Ensure all branch controls, security, processes & procedures are adhered to at all times through the Branch Operations Manager or as applicable
- Co-ordinate branch operations related activities within the Branch procedures to ensure operational efficiency
- Business Continuity Plan (BCP) implementation and disaster recovery co-ordination
- Ensure that the company’s Policies are adhered to at all times when handling different products
- Ensure branch performance reports are timely & accurate
- Ensure adherence to all KYC & AML processes with regards to new business and that proper documentation is in place
- Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses
- Manage cheque referral process to ensure timely feedback.
- Ensure all relevant reports are submitted on a timely basis
Customer Service and relationship Management
- Ensure excellent customer experience at all times.
- Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
- Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
- Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution
- Ensure there is a robust departmental internal customer satisfaction rating by ensuring the team lives the company Values
Requirements
Knowledge and Experience
Academic:
- Bachelor’s degree in a business-related field – Upper second or GPA 3.0.
- Master’s Degree will be an added advantage.
Professional:
CPA, CPB,CFA etc
Proficiency in computer use including MS Office tools and banking systems
Desired work experience:
- Minimum 6 years’ working experience in a Banking environment, with sound exposure to Branch Operations,
- Credit Management and Business development, 4 of which should be in a management role; (2) within a branch operations role and at least two (2) within business development
- Proven track record of consistently exceeding set targets.
- Leadership skills
- Excellent Bank product knowledge
