Bilingual Call Center Agent (Spanish) at Call Power

Bilingual Call Center Agent (Spanish)

Job Title: Bilingual Call Center Agent (Spanish)

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Bilingual Call Center Agent fluent in Spanish. As a key member of our customer support team, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service in both English and Spanish.

Responsibilities:

1. Customer Support:

• Handle incoming calls from customers in a professional and courteous manner.
• Assist customers in both English and Spanish with product information, order inquiries, and issue resolution.
• Ensure customer satisfaction through effective communication and problem-solving.

2. Language Proficiency:

• Utilize strong Spanish language skills to assist Spanish-speaking customers effectively.
• Communicate fluently in both written and verbal forms in both English and Spanish.

3. Issue Resolution:

• Identify and resolve customer issues, escalating complex problems to the appropriate department when necessary.
• Document and track customer interactions and solutions.

4. Product Knowledge:

• Stay informed about product features, specifications, and updates to provide accurate information to customers.

5. Team Collaboration:

• Collaborate with team members to share knowledge and improve overall customer support processes.
• Participate in training sessions to enhance language and customer service skills.

Qualifications:

• Fluency in both English and Spanish is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Education:

• High school diploma or equivalent.

Working Conditions:

• This position operates in a call center environment.
• Flexible schedules may be required, including Night shifts and weekends.

Benefits:

• Competitive salary.
• Health insurance.
• Opportunities for career advancement.
• NSSF
• Transport Allowance.
• Monthly Bonuses

If you are a dynamic individual with excellent communication skills and are passionate about providing top-notch customer service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience to [email protected]
Deadline 26th.12.2023