Bancassurance Operations Officer at NBC
Job Overview
Bancassurance Operations Officer at NBC
Bancassurance Operations Officer at NBC
NBC
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
The job holder will be responsible for the preparation of timely and accurate reconciliations, financial reports and credit control and administrative tasks, and safe keeping of records at the intermediary.
Job Description
Accountability: Business Operations
- Receipting of premiums received and allocating them to the relevant clients.
- Generating payment schedules and preparing payment memos to underwriters within agreed SLAs.
- Updating financial records and schedules daily and resolving any identified discrepancies.
- Updating commission schedules on the Bancassurance software and making up follow-ups with underwriters for timely payment of the same.
- Preparing periodical business performance reports for performance tracking and timely decision-making.
- Preparing monthly financial reports and/ business reports on or before the 5th day of every month and assisting with year-end audits and other reviews (compliance assessments etc) by providing relevant schedules and documents.
- Generating and sharing client statements and resolving any disputes raised.
- Credit control resulting in a quality premium book.
- Provide recommendations for improving procedures and systems for initiating corrective actions.
- Regulatory reporting- preparing statements of business for filing with the Insurance
- Regulatory Authority within the set statutory deadlines.
- Maintaining a comprehensive filing system for all financial records and documents, including relevant backups of the same.
- Following up on IPF premium refunds from underwriters to ensure timely payments are made.
- Track and monitor expenses incurred by the business and recommend cost-efficient business practices that may positively impact operational efficiency.
Accountability: Superior Customer Service
- To communicate and liaise with clients, vendors, and branches and assist in handling finance-related communications.
- Ensure high-end customer service and all queries are attended to as per the stipulated TAT & SLA.
- Offering superior service in customer engagements.
Accountability: Risk and Compliance
- Ensure compliance with both external and internal regulatory requirements and the approved
- Policy and Procedures Manual, Insurance Act, Insurance (Bancassurance) Regulations, and all other governing laws and regulations.
- Assist in identifying risks facing the business and recommend remedial actions that can be undertaken to mitigate the risks.
- Benchmarking with best practices and providing recommendations for improving procedures and systems for initiating corrective actions.
- Act as the risk champion in the department and update risk registers, business impact assessments and continuity plans.
- Any other duty as assigned by the supervisor from time to time.
Qualifications
- Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
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