Asst. Relationship Manager – Moshi Branch at Exim Bank

Asst. Relationship Manager – Moshi Branch at Exim Bank June, 2024

Exim Bank 

Kilimanjaro

Job Description

The purpose of this role is to build the Business, Deepen Relationships, and Managing Key and Potential Customers from sales of Liabilities, Acquisitions, Cash Management, Credit Card, and Retail Products to maximize revenue by achieving sales targets.

Roles & Responsibilities

• Establish and nurture strong connections with a designated customer portfolio, serving as their primary point of contact for banking needs.
• Drive growth in Current Account, Savings Account, Fixed Deposit, and Asset products within the existing client base, meeting specified targets. Actively pursue new acquisitions within allocated budgetary limits.
• Work towards achieving targets for fee income by leveraging the existing client portfolio and identifying opportunities for additional services.
• Deliver personalized banking services to clients, including regular account reviews and informed guidance to support their financial objectives effectively.
• Identify and capitalize on cross-selling opportunities within the assigned client portfolio, promoting additional products and services to enhance customer satisfaction.
• Establish and maintain a comprehensive sales and inquiry management database for performance evaluation, analysis, and continuous enhancement.
• Collaborate closely with branch managers to anticipate challenges, identify opportunities, and offer professional insights and solutions to stakeholders.
• Utilize referrals from existing clients within the portfolio to facilitate the acquisition of new client accounts, expanding the customer base.
• Maintain comprehensive knowledge of all bank products and services to effectively serve clients and provide informed recommendations.
• Prepare regular position reports for branch management, offering insights into portfolio performance and highlighting areas for focus and improvement.

QUALIFICATION AND EXPERIENCE REQUIRED

• University degree in Business Administration or Economics and relevant professional qualifications in banking, finance, or marketing.
• Minimum of two years relevant working experience in a similar position.
• Computer literacy and knowledge of new evolving technology systems.

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COMPETENCY REQUIRED

• Ability to assess customer needs and develop products that suits their needs.
• Self-confident, ambitious, willing to take challenges.
• High energy level and aggressive.
• Self-motivated, fast learning with a proven ability to work independently under pressure and high efficiency.
• Experience in structured trade finance, syndication and project financing will be an added advantage.
• Possess in depth understanding and knowledge of retail banking Products viz (liabilities, acquisitions, cash management, credit cards, sales products etc).
• Proven sales experience in a client relationship role within retail banking.

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