Assistant Quality and Asset Manager at Msando Hr Solutions

Assistant Quality and Asset Manager at Msando Hr Solutions

Assistant Quality and Asset Manager

Msando Hr Solutions 

Job Summary

On behalf of our client, we are seeking an Assistant Quality and Asset Manager to support the hotel’s commitment to excellence in service, facilities, and brand standards. This role involves assisting in the management of quality assurance programs, monitoring asset performance, and ensuring that the property’s facilities, equipment, and services consistently meet established standards. The position also emphasizes preventive maintenance, guest satisfaction, safety, and continuous improvement.

Key Responsibilities

Quality Management

• Assist in implementing and monitoring the hotel’s quality assurance programs in line with brand standards.
• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure quality, cleanliness, and maintenance standards are met.
• Collect and analyze guest feedback, online reviews, and internal audit results to identify trends and opportunities for improvement.
• Support departmental teams in developing corrective and preventive action plans.
• Provide training and guidance to staff on service standards, hygiene, and quality processes.

Asset Management

• Support the Asset Manager in maintaining an accurate inventory of hotel assets, including equipment, furnishings, and technical systems.
• Assist in planning preventive and corrective maintenance schedules to extend asset life and minimize downtime.
• Coordinate with Engineering, Housekeeping, and other departments to ensure assets are properly used, maintained, and documented.
• Help monitor capital expenditure (CAPEX) projects and refurbishment programs.
• Track and report on asset performance, condition, and lifecycle costs.

Compliance & Safety

• Ensure compliance with health, safety, and environmental regulations, as well as brand guidelines.
• Participate in risk assessments, fire safety drills, and sustainability initiatives.
• Support the Quality and Asset Manager in implementing ISO, HACCP, or other relevant quality management systems (if applicable).

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management, Engineering, Business Administration, or related field.
• Minimum 2–3 years’ experience in quality assurance, hotel operations, or facilities/asset management, preferably in luxury or five-star hotels.
• Strong knowledge of hotel operations, service standards, and preventive maintenance practices.
• Excellent organizational, analytical, and problem-solving skills.
• Strong interpersonal and communication skills with the ability to collaborate across departments.
• Proficiency in MS Office and hotel management/maintenance systems (e.g., Opera, FCS, HotSOS, Maximo).
• Detail-oriented with a commitment to excellence and continuous improvement.

Please send your CV and Cover Letter to: [email protected]