Airport Concierge and Lounge Supervisor Job Opportunity at Asilia lodges

Airport Concierge and Lounge Supervisor Job Opportunity at Asilia lodges

Airport Concierge and Lounge Supervisor Job Opportunity at Asilia lodges

Description

Company Name : Asilia Lodges and Camps Ltd

Position : Airport Concierge and Lounge Supervisor

Department : Field Operations

Reports to :Field Operations Manager

Asilia lodges and Camps Ltd is looking for a Competent and hardworking Tanzanian to fill a position of Airport Concierge and Lounge Supervisor. We are looking for a person who is competent in Hosting and Service delivery with a strong combination of Leadership, Decision-making and a very good broad knowledge culture and General operations tourism industry.

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE BELIEVE IN BETTER!!

DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS

Daily Duties

Guest Arrival & Check-In:

• Welcome guests upon arrival, assist with luggage, and ensure smooth flight check-in processes.
• Provide a friendly and professional first impression to all guests.
• Hosting & Transit Assistance:
• Host guests in the lounge, ensuring they are comfortable while waiting for their flights.
• Support transit guests by guiding them to connecting flights and assisting with any needs.

Lounge Management:

• Ensure the lounge is clean, organized, and well-stocked with amenities like refreshments and reading materials.
• Report any maintenance or repair issues promptly.
• Flight Coordination:
• Communicate guest flight details, including arrivals and departures, with relevant camps and operational teams.
• Liaise with airline representatives to address flight-related needs.

Flight Bookings:

• Book and confirm flights for staff traveling to/from camps or other destinations.
  Compile and reconcile all staff and management flight bookings, submitting reports to the finance department

Transfer Assistance:

• Arrange and confirm transfer bookings for guests and staff to/from the airport, ensuring smooth logistics.

Operational Support:

• Assist in field operations and administrative duties during low seasons or as needed.
  Provide backup support for operational emergencies and guest-related concerns.

Requirements

• Must be fluent in English (other languages will be added an advantage)
  Strong multi-tasking skills
• Excellent organizational skills and Punctual
• Commitment to a high level of customer service
• Minimum of a Diploma in Hospitality, Tourism, or related field.
• Proven experience in guest relations, concierge services, or airport management (2- 3 years).
• Previous experience in luxury tourism/hospitality is highly desirable.
• Ability to handle sensitive matters with efficiency and discretion
• Age limit 28-35yrs.

Skills and Competencies

Hosting Skills

• Warm and professional demeanor to welcome and engage guests.

Organizational Abilities

• Efficiently manage schedules, itineraries, and multiple tasks.

Problem-Solving Skills

• Quickly resolve guest issues with a calm and solution-oriented approach.

Cultural Awareness

• Sensitivity to and understanding of diverse guest backgrounds.

Technical Knowledge

• Familiarity with airport logistics, travel itineraries, and basic computer systems.

Languages

• Fluency in English and Swahili; additional languages are a bonus.

Interpersonal Communication

• Excellent communication skills to interact effectively with guests and teams.

Attention to Detail

• Ensuring a seamless guest experience by anticipating their needs.

Time Management

• Ability to prioritize and handle multiple responsibilities under pressure.
  How to Apply :

If you meet the requirements and interested in this exciting opportunity, please send your cover letter and resume in only one Pdf document not later than 28th January 2025 to [email protected].

Only shortlisted candidates will be contacted

Hard copy or Hand delivery will not be considered

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