Assistant Lodge Manager Job Vacancy at Shadows of Africa (Olerai Lodge)

Assistant Lodge Manager Job Vacancy at Shadows of Africa (Olerai Lodge)

Assistant Lodge Manager

Shadows of Africa (Olerai Lodge)

Arusha

We are a Tanzanian World Travel Award winning Travel Agency and have been showing our beloved Africa to our guests for a better part of the last decade

Position Title: Assistant Lodge Manager
Employer: Shadows of Africa Limited
Workstation: Olerai Lodge, Arusha, Tanzania
Reports To: Lodge Manager / Managing Director

Role Purpose

The Assistant Lodge Manager will support the Lodge Manager in overseeing the day-to-day operations of Olerai Lodge, ensuring exceptional guest experiences, efficient staff management, and smooth operational standards. This role requires a strong background in hospitality management, excellent leadership skills, and the ability to foster a welcoming environment aligned with the lodge’s high-end boutique standards.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure the highest quality of personalized guest service in all departments.
• Address and resolve guest complaints promptly and professionally.
• Maintain strong relationships with guests, ensuring repeat visits and positive reviews.

Operations & Administration

• Oversee daily lodge operations including front office, housekeeping, food & beverage, and maintenance.
• Support the Cluster Lodge Manager in implementing operational policies, standards, and procedures.
• Ensure compliance with health, safety, and environmental regulations.
• Monitor lodge budgets, control costs, and optimize revenue opportunities.

Staff Leadership & Development

• Supervise, motivate, and train lodge staff to deliver exceptional service.
• Assist in staff recruitment, scheduling, and performance evaluations.
• Promote a culture of teamwork, accountability, and continuous improvement.

Financial & Resource Management

• Assist in budget preparation and monitor daily expenses.
• Ensure proper inventory control and procurement processes.
• Maintain accurate records of lodge operations and reports for management.

Marketing & Guest Relations

• Support the marketing and sales team in promoting Olerai Lodge.
• Assist in organizing special events, packages, and activities to enhance guest experiences.
• Represent the lodge in professional and community engagements.

Qualifications & Experience

• Bachelor’s degree or diploma in Hospitality Management, Business Administration, Tourism, or related field.
• 8 to 15 years of proven professional experience in a similar role within a reputable hotel, lodge, or resort.
• Previous experience in boutique properties will be considered a strong advantage.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and adapt in a dynamic environment.
• Computer literacy (MS Office, reservation systems, and hospitality software).
• Knowledge of a foreign language (French, German, Italian, or Spanish) is an added advantage.

Core Competencies

• Guest-focused mindset with a passion for hospitality.
• High level of professionalism, integrity, and discretion.
• Strong financial acumen and attention to detail.
• Team player with the ability to inspire and motivate others.
• Commitment to sustainability and community engagement.

To Apply:

Please send your CV and a cover letter to [email protected] with the subject line “Assistant Lodge Manager – Olerai Lodge” .