Relationship Manager – Retail at Mwanga Hakika Bank 

Relationship Manager – Retail at Mwanga Hakika Bank 

Relationship Manager – Retail (DSM)

Mwanga Hakika Bank 

Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.

Purpose of the Role

• Senior Relationship Officer is responsible for growing both assets (loans) and liabilities (deposits) by building and maintaining strong relationships with SMEs and retail banking clients.
• This role involves understanding client needs and providing tailored financial solutions to drive business growth.

Summary of Key Duties and Responsibilities

• Client Relationship Management: Build and maintain long-term relationships with SMEs and retail clients, identifying financial needs and providing tailored banking solutions through regular engagement.
• Revenue Generation: Drive the growth of deposits, loans, and other products, while acquiring new clients and collaborating with the sales team for high-quality leads and cross-selling opportunities.
• Credit and Risk Management: Oversee credit risks, conduct KYC reviews, and collaborate with internal teams to manage financial structures and ensure risk compliance.
• Customer Service and Support: Handle client inquiries, resolve complaints, and maintain accurate records to ensure effective portfolio management and client satisfaction.
• Business Development & Strategy: Identify new business opportunities, generate leads, and prepare strategies for senior management to drive portfolio growth.
• Operational Efficiency: Assist with transactions and ensure client portfolio performance adheres to the banks risk levels.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Banking & Finance, or a related field.
• 3-5 years of experience in SMEs and Retail Banking or a similar role, with a proven track record in client management.

Knowledge and Skills

• Ability to assess client financial needs and recommend appropriate banking products.
• Strong communication skills, both verbal and written, for client interactions and presentations.
• Excellent rapport-building, complaint resolution, and customer service skills.
• Ability to maintain long-term client relationships and trust.
• Strong organizational and time-management skills to handle multiple client needs and priorities.
• High level of professionalism and integrity when dealing with client information and transactions.

Interested candidates are requested to submit their applications to – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 15th March 2025. Only shortlisted candidates will be contacted.

How to Apply:

CLICK HERE TO APPLY