Manager, Employee Value Banking at CVPeople Tanzania

Manager, Employee Value Banking at CVPeople Tanzania

Manager, Employee Value Banking at CVPeople Tanzania

Manager, Employee Value Banking

Dar es salaam, Tanzania

Posted on 09/25/2023

Responsibilities

• Provides post implementation EVB support across the network; formulates frameworks and drives guiding principles to support and enable ecosystem managers to execute on EVB requirements. Support upskilling initiatives where required.
• Ensures a consistent understanding of EVB across the bank (including segments, client solutions and corporate functions); monitors EVB projects from beginning to end to ensure that the scope, goals and deliverables are met within the required timelines and Mobilises EVB projects / initiatives across the bank.
• Owns the EVB project plan and performs project planning from an insights perspective to support the EVB roll-out plan and roadmap
• Represents EVB at relevant internal and external forums with the necessary decision mandate and acts as single point of contact for EVB across all segments.
• Manages stakeholder engagements to ensure delivery within SLA and ensures EVB processes are in support of a consistent and excellent client experience.
• Drives positive client experience through implementing client feedback surveys and creates models to ensure EVB clients can be measured across all channels (depending on which channel the client interacts with).
• Drives continuous improvement based on client value, service model, process improvements and sensing capability.
• Together with Marketing develop appropriate take to market strategies and initiatives (e.g., campaign management), client-based campaigns, adoption of key projects and initiatives.
• Provides subject matter expertise to the front line in order to improve their capability of response and provide input into the development of the EVB offering.
• Provides economic, competitor and sector / segment insights to the front line to enable improved client engagements.
• Ensures detailed insights and analytics are provided on internal and external potential markets / clients to enable EVB teams to target the right clients.
• Uses sales knowledge and market insights to influence conversations with product / enablement teams to formulate EVB objectives across segments.
• Provides input to front line on risk and compliance matters (e.g., operational risk, governance of pricing strategy and modelling).
• Conducts competitor analysis as input strategies and plans to counteract competitors’ EVB strategies; Co-create Marketing strategy to assist the EVB growth.
• Develops an EVB system which enables the executing teams in the front line to effectively manage their company database and activity management, including sales growth within each company.
• Provides input to digitization and automation of processes; Directs the utilization of insights, data and analytics to change behavior and meet transaction migration initiatives / projects expectations.
• Tracks EVB milestones, penetration of new to bank in selected companies, across industry sectors; Manages the analysis, interpretation and communication of all sales data at team and provincial level.
• Provides input talent strategy developed by People and Culture; Ensures alignment to the People and Culture standards with regards to all employee-related matters.
• Inspires the team to deliver on the Group’s shared purpose and instilling a culture which enables the group to evolve into a client led platform organization.
• ​Enables integrated ways of working and collaboration across the value chain to deliver for the client.

Knowledge and Experience

• Experience in the design and development of client value propositions.
• Experience within CHNW/Business Clients distribution environment.
• Experience in the application of data management, advanced analytics, business intelligence and quantitative techniques.
• 5-7 years experience in similar position.
• Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures.
• The ability to interpret financial reports, measure performance and execute key ratio analyses.
• The ability to translate organizational goals into strategic people plans.
• Knowledge and understanding of the features, benefits and pricing of the products and services on offer to Personal Banking customers across multiple customer segments.
• ​The ability to express ideas using clear and effective writing, in order to support professional communication internally and externally to the Bank.

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