Collections Manager Job in Uganda at Watu Credit
Job Overview
Collections Manager Job in Uganda at Watu Credit
Collections Manager
Watu Credit · Kampala, Central Region, Uganda
About the job
WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
As Africa’s fastest growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community.
We Empower Entrepreneurs by providing the means needed to move and improve lives.
Job Title: Collections Manager
Reports To: Deputy Head of Collections
Direct reports: Supervisors assigned by Head of Collections
Indirect reports: All members of assigned teams (Collection officers)
We are looking for a Collections Manager to join our team!
Job Overview
The Collection Manager position is responsible for overall management, training and ensuring expected results and quality from underlying teams. Collections Manager`s deliverables are performance, development, growth, and well-being of their teams.
Responsibilities and Duties
Manage Collections and Performance Drivers
Monitor the team’s portfolio performance
Ensure that direct reports meet their monthly responsibilities
Obtain number of clients (NOC) per agreed level
Obtain call effectiveness (CE) per agreed level
Manage quality control per agreed level and above
Manage maximum DSLC per agreed level
Manage the collection rate
Manage clients moving to last call
Manage that all overdue clients are attended in time and manner set by company policies
Staff management
Monitor performance of direct reports
Plan and manage annual leaves in teams under direct supervision
Monitor performance of people on probation and manage confirmations, promotions, demotions and extensions
Plan, manage and lead trainings in teams under direct supervision
Be available, motivate and coach employees to improve their performance
Manage disciplinary actions together with HR
Perform monthly 1-1s and give feedback to direct reports
Perform 2 appraisals per direct report per year
Reporting
Create daily and monthly reports on :
Collections
Attendance
Leaves
Probation and extension
Manage the PIP Process
General
Readiness to assist team members in everyday tasks
Organize and manage communication from top to bottom
Follow company’s policies
Fulfill any other tasks given or approved by management that is work-related and aimed towards company’s goals and targets
All tasks and responsibilities are done on time
Qualifications
Education level: Bachelor’s degree
Experience:
Minimum of 3 years of managerial experience
We prefer candidates with:
2 years of experience in debt collection industry
1 year of experience in call center
Specific skills:
Excel – comfortable
Word – comfortable
Outlook – basic
Google Sheet – comfortable
Google Doc – comfortable
Google Chat – comfortable
Google DataStudio – basic
Google Search – advanced
Presentation – advanced
Coaching – basic
Negotiations – expert
Problem solving – expert
Personal characteristics
Integrity – take ownership of assigned people and tasks
Empathy and advanced negotiation skills – ability to understand client and protect business interests at the same time
Independent problem solver – proactive approach to everyday challenges
Humility and motivation – We are looking for someone who does not misuse the authority and can motivate people in positive and forward thinking ways
Result driven and hungry to be the best
PS: LADIES ARE ADVISED TO APPLY
