Senior Manager; Innovation Lab Job Opportunity at NMB Bank PLC

Senior Manager; Innovation Lab  

Dar es SalaamPosted 4 mins ago
NMB Bank PLC

Job Location :
Head Office, Hq

Job Purpose:

This is a key role in transforming innovative ideas into market realities by helping the bank to evaluate and adopt emerging technologies, to develop a culture of innovation, and contribute to the bank’s digital strategy.

Main Responsibilities:

• Contribute to shaping the digital road map of the bank in collaboration with a wider team in Digital transformation.
• As a design researcher collect and connect qualitative user insights, quantitative market analytics, and product-to-platform heuristics to prioritize the most delightful, viable, and feasible concepts.
• Design and coordinate market research by ensuring clear data collection, interpretation of data, formulate reports, and make recommendations.
• Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales, and methods of operation.
• Quickly understand, analyze and respond to stakeholder briefs & requests on new products & solutions developments.
  As a design leader advocate the Human-Centered Design practice to stakeholders through cross-disciplinary ideation workshops and center of excellence.
• Lead strategy and designs of the bank’s new products, platforms & solutions and ensure that they are implemented within the highest standard. Ensuring all products/services are delivered to the highest quality standards meeting both internal and external quality standards.
• Lead the ideation process of idea collection and oversee governance of idea transformation.
• Conduct user requirements analysis, task analysis, conceptual modeling, interaction design, and usability testing.
• Produce user requirements specifications, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
• Ensure there is a clear customer journey mapping on all products/ solutions/ platform that the bank is developing.
• Effectively communicate conceptual ideas, detailed design, and design rationale both verbally and visually.
• Showcase end-to-end visions of the designs and implement roadmaps for growing product/service/platform ecosystems.
• Work closely with Product developments, System developers, Enterprise Architecture labs & Project management team to ensure that design specifications are implemented accordingly to the user designs.
• Build relationships with external partners like Fin techs development arrangements, delivery, and ongoing support and maintenance when appropriate.
• Manage multiple projects and ideas within the lab and ensure there is clear communication status updates to leaders and stakeholders on the progress of development.
• Remain fully informed on market trends, other parties’ research and implement best practices.
• Maintain the credibility and reputation of the bank’s innovation unit through effective relationships, including customer visits and networking to identify potential opportunities to improve our product/service/platform offering and/or identify new product/services
• Ensure the development of a high-performing team in Innovation Lab Unit.
• Senior Manager; Innovation Lab Job Opportunity at NMB Bank PLC

Knowledge and Skills:

• Comfort with ambiguity and experimentation
• The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
• An interest in multiple disciplines and approaches, and the ability to quickly dive into a new domain or process
• Innovative and creative
• Ability to establish and manage structures, processes and standards
• Strong planning, organization and documentation skills
• Excellent research, analytical, and problem-solving skills
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels
• Coaching, leading, and motivating skills

Qualifications and Experience:

• Bachelor’s Degree in a relevant field in Information Systems/ Business Management/ Marketing/ Marketing Statistics, /Accounting & Finance/ Innovation or equivalent
• 5 years of experience in product design/ product development or Innovation department
• Human-Centered Design certification will be an added advantage
• Experience in product development/research or innovation team in finance/banking industry will be an added advantage

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job opening date : 08-Jul-2022
Job closing date : 22-Jul-2022

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