Job Opportunity at Vodacom Tanzania – Digital Services Executive

Digital Services Executive

Vodacom Tanzania Plc

Role purpose:

Manages all digital products and company’s online channels
P
roactively work with both IT and CORPS on improving digital customer touch points.
Manage and maintain in-house digital products and platforms.
Ensure compliances on all services under the portfolio.
Provide the necessary guidance and support to partners and other stakeholders
Prepare daily, weekly and monthly reports for all services under the portfolio and track them versus business case and budget
Develop a business relationship with other stakeholders from design to the launch of all products to ensure fully alignment within and outside the organization.

Key accountabilities

Develop a strong digital portifolio
Develop a working process on managing partners expectations while putting Vodacom interest first
Proactively manage product life cycle under your portifolio
Work with other teams within the commercial and technology functions in delivering to the fastest possible time to market
Monitor the technology trends and provide the necessary inputs and changes to digital products and services
Proactively learn the market trend and come up with the plans to address the challenges using digital solutions
Always monitor key KPI for improvement

Key performance indicators:

Increase in profitability as well as market share.
Proactively lead the partners in delivering products on time
Ensure Innovation drives the product roadmaps that lead to delivery of relevant products in the market
Always adhere to Compliances for both regulations and HSE

Core competencies, knowledge and experience

Excellent analytical and logical reasoning skills translated from consumer insights
Excellent communication skills
Strong stakeholder management skills
Ability to anticipate customer, competitor and market dynamics

Must have technical/professional qualifications:

3+ years’ experience industry or functional experience.
Bachelor degree in Computer Science, IT, Business Administration, Marketing , Economics or its equivalent
Strong analytical skills and business acumen.
Strong understanding of technology, non-telecom services or design of the same with intelligence to understand ways of generating revenue in smart manner as per company procedures
Build and maintain relationship with key stakeholders in the value chain.
Telecommunications experience would be advantageous.
Strong understanding of managing projects.

Skills