Specialist; Electronic Banking Job Vacancy at NMB Bank

Specialist; Electronic Banking Job Vacancy at NMB Bank

Specialist; Electronic Banking (1 Position)

Job Location :

Head Office, Hq

Job Purpose:

To provide a system and customer support, client acquisition, and interaction with customers by phone, face-to-face contact, and through internal users on service provision.

Main Responsibilities:

• Maintain new and existing customers subscribed to the digital channel through timely support, installation, and training
• Ensure adherence to the operational framework in line with NMB Policy controls and compliance
• Operate a smooth and seamless electronically initiated funds transfer process through the channel
• Support ad-hoc initiatives and reviews driven by Cash Management (re-engineering, process improvements, service enhancements)
• Fully conduct market scanning on new e-banking products and developments internationally and of local competitors and use the knowledge to propose opportunities and threats.
• Fully take ownership of the call received from the Call Centre and solve the queries to customers’ satisfaction.
• Ensure full compliance and provide oversight of various consumer protection requirements across the unit.
• Participate in UAT testing of new application releases or improvement fixes and provide feedback to stakeholders.
• Analyze queries and identify solutions to resolving technical issues.
• Create and distribute MI reports and updates on usage, queries/issues, and new opportunities for department consumption and other stakeholders monthly.
• Work closely with internal departments (operations, ICT, customer experience, risk, and Forensics.) to solve customer and operational issues in a timely manner.
• Conduct periodic refresher training for staff and clients.
• Fully support all Branches’ requests as per standard operating procedures.
• Support periodical review of internal policies, procedures, and compliance with regulations.
• Review and provide feedback on customer satisfaction surveys and responses to customer complaints.
• Perform profitability analysis of various product lines offered.
• Assist with other duties within the team and department as necessary.

Knowledge and Skills:

• Business understanding of product offerings in the wider financial services industry
• Knowledge on Electronic Banking systems and products; Programming skills
• Numerical skills; Project management skills; Business planning skills
• Strong decision-making skills; Negotiation skills

Qualifications and Experience:

• Bachelor’s degree in information systems, Computer Sciences, or related discipline.
• 3 years’ relevant experience

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Only shortlisted candidates will be contacted

Job closing date : 13-Jun-2023

How to Apply:

CLICK HERE TO APPLY