Order Desk Officer Job Opportunity at Sandvik

Job Overview

Order Desk Officer

Sandvik

Mwanza

Sandvik is a global high-tech engineering group

Job Profile

First interface to customers to provide a world-class customer service to both existing and prospective customers.

  • To provide customer support and queries as required.
  • To support the achievement of Sales targets by ensuring all orders are processed and completed within relevant guidelines.
  • To act as first point of contact for customers from inquiry to order.
  • To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
  • Manage and develop existing business in line with customer segmentation, rules, and procedures.
  • Liase with the inventory planners and secure the replenishment stock for customers.
  • Answering all incoming customer calls/emails in a professional manner.
  • Receive, process and expedite parts orders and enquiries for customers.
  • Handle complaints from customers, liase with relevant Supervisors and Managers to ensure appropriate action is taken.
  • Educate customers on the product/services available to them.
  • Being able to work with Sandvik’s ERP and all integrated systems and applications

Your Profile

  • Degree/Diploma in Logistics/Supply Chain/Procurement
  • 2-4 years’ experience in a Customer Service Role.
  • Relevant Experience in the Mining Industry is an added advantage
  • Knowledge and experience with ERP systems (i.e., SAP, Aurora)
  • Experience handling customer queries and complaints
  • Excellent listening and communication skills

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