Live chat Support Agent at inDriver
Job Overview
Live chat Support
Dar es Salaam
inDriver
inDriver is an international ride-hailing service with more than 150 million downloads operating in 45 countries.
About inDriver:
inDriver is an international Ride-hailing company with a global presence in 45 countries and over 600 cities, headquartered in California. We create a global high-tech product that changes the lives of millions of people for the better. We are among the world’s top 3 mobile services for booking trips: 120 million installations, and over 1 billion trips.
Live chat Support Agent at inDriver
Now we are searching for customer service agents – Live chat support based in Dar es Salaam, Tanzania. If you have experience in customer service, want to work remotely in an international company, and look for professional development, we’re waiting for your CV!
What you will you do:
Provide support to our riders and drivers.
Act as first-line support for day-to-day queries.
Outgoing calls to clients if needed.
Response to clients’ requests via chat and email.
Analysis of client requests (chat, email)
Conflicts resolution.
What we expect from you:
- Native Swahili speaker.
- Very good up to excellent English speaker.
- Previous experience in customer service is preferable.
- Good verbal communication skills.
- Multi-tasking.
- Work in a team.
- Grammatically correct in writing.
- Fast typing speed at using the keyboard.
- Stress resistance
- Responsibility and commitment
- Computer literacy
- Customer Focus
- Desire to benefit and help people
We offer:
- Competitive Salary package.
- Remote work schedule.
- Inlimited opportunities for professional and career growth, and regular external and internal training from our partners.
- Partially or fully paid additional training courses.
- The opportunity to become part of an international team of professionals and nice people who create one of the coolest success stories in the global IT industry.
- We offer you all the conditions for professional and personal growth with a rapidly growing IT company.
Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you. If you receive no feedback, it means that currently there are no suitable vacancies for you.
