Kenya Airways Instructor – Fares and Ticketing Job
Job Overview
Kenya Airways Instructor – Fares and Ticketing Job
Instructor – Fares and Ticketing Job, Latest Airline Vacancies 2023,
Job Title Instructor – Fares and Ticketing
Location: Nairobi,KE
Organization Name: Kenya Airways
Department Description
KQ Academy
Brief Description
Organize, conduct, evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers. Grade – H10
Detailed Description
Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
- Develop and review training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps
- Conduct a Training Needs Analysis to address training gaps.
- Develop a training schedule to facilitate effective planning of programs.
- Liaise with relevant stakeholders to enable smooth coordination of training.
- Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.
- Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs
- Develop a training schedule to facilitate effective planning of programs.
- Liaise with relevant stakeholders to enable smooth coordination of training.
- Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.
- Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
- Follow up on course participants to evaluate level of skills transfer & implementation of action plans.
- Evaluate programs to be outsourced to ensure relevance to the organization.
- Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures.
- Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.
Job Requirements
Knowledge and Experience Qualification (Minimum)
- Bachelor’s degree
- IATA Travel and Tourism Foundation Diploma
- IATA Travel and Tourism Consultant Diploma
- ALTEA Central Reservations System certificate. Additional Qualifications
- Instructional Techniques
- Instructional Design
- Training of trainers course (TOT) Years of Experience (Minimum)
- 5years experience in a busy airline sales and ticketing environment with 2years at supervisory role.
Other Skills
- Excellent communication, interpersonal and presentation skills
- Leading self
- Instructional design and delivery skills
- Motivational skills
- Proficiency in MS Office productivity skills
Additional Details
Behavioral competencies
- Analytical thinking
- Customer Service Orientation
- Developing Others
- Information Seeking
- Interpersonal Understanding
- Organizational Commitment
- Self-Control
- Teamwork & Cooperation
- Strong work ethics
- Work well under pressure
- Leadership skills
- Self Confidence
