Job Opportunity at KFC, Customer Service Team Member

Customer Service Team Member  

South Africa, Johannesburg

KFC is an American fast food restaurant chain headquartered in Louisville, Kentucky, that specializes in fried chicken. It is the world’s second-largest restaurant chain after McDonald’s, with 22,621 locations globally in 150 countries as of December 2019.

Job Ref #: CSTMRYNFIELD
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Salary: Market Related

Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.

Job Responsibilities:

Responsible for the Customer Service experience in the restaurant by

• Ensuring that the environment is friendly, warm & inviting
• Proactive and solutions-oriented to surpass the customer’s service expectations
• Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
• Executing duties with accuracy, speed and friendliness, including Kiosk interface
• Executing KFC health, safety and hygiene standards
• Serving KFC products that meet the standards

Job Opportunity at KFC, Customer Service Team Member

Matric

• Prefered training in Hospitality industry
• Minimum 1 year customer facing experience
• Passion for customer service

Competencies

• Ability to communicate in a clear, concise and friendly manner
• Strong interpersonal skills
• Confidence in a customer facing role
• Passion for customer service
• Display excellent listening and verbal skills
• Display excellent guest management skills
• Technically savvy to many various layers : kiosk, deliver, click and collect
• Maintain a high and positive energy
• Professionalism
• Ability to multitask
• Team Orientated
• High attention to detail
• Ability to stand/walk and stay focused and alert for extended periods of time
• Remain tactful when facing confrontational situation

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Jobs In South Africa, KFC Johannesburg