Front Office Receptionist Job in Kenya
Job Overview
Front Office Receptionist Job in Kenya
Job Title: Front Office Receptionist,
Industry: Hospitality,
Location: Nairobi,
Gross Salary: Kshs 20k – 38k ,
Saggy Suites is looking to hire an efficient Front office Receptionist tasked with registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Key Responsibilities
Assist in bookings and reservation online and walk ins
Perform all check-in and check-out tasks.
Register guests by collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms and them take them on tours of the facility
Provide information about our available rooms, rates, and amenities.
Respond to clients complaints in a timely and professional manner.
Liaise with our housekeeping staff and managers to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for customers such as tours and shuttle services
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments.
Operate the switchboard.
Attend all routes of room bookings, such as online, phone, and in person.
Assist guests in storing valuables in the secure deposit box
Liaise with other departments of the Apartments.
Handle customers’ payments through M-Pesa, credit cards, and other modes of payment which may be communicated from time to time.
Skills & Qualifications
A degree in Business Management or any relevant field.
At least 3 years’ experience working as a Front Office Receptionist in hospitality.
Knowledge of managing social media is an added advantage.
Efficient management of bookings.
Basic computer skills.
Good Customer service skills.
Good interpersonal skills.
Excellent communication and organizational skills.
Ability to multi-task.
Good crisis management skills
How to Apply
If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Front Office Receptionist – Hospitality) to: [email protected] on or before 30th September 2023.
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