Channels Support Executive at KCB Bank

Channels Support Executive at KCB Bank  

KCB Bank Tanzania

Dar es Salaam

JOB DESCRIPTION

Providing quality service to Customers and managing Customer expectations by fully supporting them without boundaries.
Responsible in ensuring no queues of unprocessed customers’ requests that relates to digital financial services.
Ensuring that standard rules, procedures and regulations are observed and adhered to on the day to day activates.
Responding to customers on different issues concerning Channels banking service on behalf of the Bank.
Responsible for processing settlements between bank and Vendors/Aggregator/MNOs etc.
Responsible for handling outstanding items related to customer transactions, charges/payments due to Vendors/Aggregators/MNOs and channels income shared between KCB and Vendor.
Responsible for managing registration and activation of customer profiles on digital channels.
Keep records of digital channels customers and transactions.
Handling of digital channels queries from Branches.
Any other duties assigned by superior

JOB INFO

Job Identification; 2874
Posting Date; 07/16/2024, 09:33 AM
Apply Before; 07/23/2024, 09:30 AM
Degree Level; Bachelor’s Degree
Job Schedule; Full time
Locations; Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ

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