Call Centre Parson at Job Junction
Job Overview
CALL CENTRE PARSON (11)
Details
Business name : JOB JUNCTION TANZANIA
Work Type : Full Time
Years of Experience 1 year
Location
Dar es Salaam District Dar Es Salaam
JOB DESCRIPTIONS
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
REQUIREMENTS :
- Must be fluent in Swahili and English.
- Customer Focus, Customer Service,
- Data Entry Skills,
- Listening, Phone Skills, Verbal Communication,
- Building Relationships, People Skills,
- Interpersonal Savvy,
- Problem Solving,
SALARY RANGE:
500, 000Tsh – 700,000Tsh
CONTACTS:
CALL: 0623872871
Attach cv in email below:
Email:jobjunctiontz@gmail.com
Instagram :Job Junction Tanzania