Call Center Representative at Job Junction Tanzania
Job Overview
Call Center Representative
Junction Tanzania
Work Type : Full Time
Years of Experience 1 year
Location : Dar es Salaam District Dar Es Salaam
JOB RESPONSIBILITIES:
- A La achieve sales objectives by making telesales and utilizing upselling opportunities
- Handle customers’ orders and process credit card payments for transactions
- Proffer advice and recommendations concerning company products and services
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Ensure compliance with set standards of customer service when conversing with clients
- Assist customers in resolving issues with purchased products or services
- Create and update customer profile/accounts to allow for easy resolution of customer problems
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Salary Range: 600, 000Tsh – 800,000Tsh
CONTACTS: 0623872871
0656116023 WhatsApp only
Attach CV in email below:
Email:jobjunctiontz@gmail.com