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Call Center Representative at Job Junction Tanzania

Job Overview

Call Center Representative

Junction Tanzania

Work Type : Full Time
Years of Experience 1 year
Location : Dar es Salaam District Dar Es Salaam

JOB RESPONSIBILITIES:

  • A La achieve sales objectives by making telesales and utilizing upselling opportunities
  • Handle customers’ orders and process credit card payments for transactions
  • Proffer advice and recommendations concerning company products and services
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure compliance with set standards of customer service when conversing with clients
  • Assist customers in resolving issues with purchased products or services
  • Create and update customer profile/accounts to allow for easy resolution of customer problems
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Salary Range: 600, 000Tsh – 800,000Tsh
CONTACTS: 0623872871
0656116023 WhatsApp only

Attach CV in email below:
Email:jobjunctiontz@gmail.com

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