Assistant Hostels Management Officer Job at Young Women Christian Association Kenya (YWCA)

Assistant Hostels Management Officer Job at Young Women Christian Association Kenya (YWCA)

Young Women Christian Association Kenya (YWCA) is a women and youth membership based, non-governmental development Organization.

We wish to invite applications from interested and suitably qualified candidates to fill the position of Assistant Hostels Management Officer – HQ within their establishment.

Job Title: Assistant Hostels Management Officer

Positions: One (1)

Supervisor: National General Secretary

Duty Station: YWCA Nairobi-HQ

Main Purpose of the Job: This position is responsible for strategy development, implementation, coordination and promotion of YWCA facilities with an aim of improving its income.

Field of duties and responsibilities

Income Generation

• Develop revenue generation strategies
• Influence business as well as initiatives that support short and long term business goals
• Ensure full utilization of all cost centers.
• Develop strategy to ensure 100% occupancy as well as develop a marketing plan strategy in order to increase business volumes.

Customer Service

• Ensure that all available rooms are habitable.
• Support proactive and real time customer feedback
• Develop a proactive response to meet client demands
• Improve overall products, services within the Hostels and wider promotion of YWCA facilities

Operations Management

• Support management of events, groups and activity books to ensure quality service delivery
• Carry out daily inspection of all units to ensure utilization of manpower
• Assist to Co-ordinate activities in the laundry and housekeeping department with minimal disruption
• Assist in developing budgets for housekeeping, laundry and public area and ensure that each one operates within the established limits.
• Ensure security, health and safety of staff, guests and visitors on site

Facility management

• Develop a strategy to ensure effective and efficient management of the facility putting into account team work
• Develop debt collection strategy and implement the same
• Improve visibility of YWCA facilities.

Staff Management

• Assist in planning of departmental work as well as development of practical Standard Operating Procedures (SOPs)

Administrative duties

• Ensure proper documentation of the departments assets
• Develop item/s movement register
• Prepare reports in line with assigned work
• Develop an inspection plan for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
• Maintain quality standards in all areas of responsibility and motivate subordinates to do the same
• Create a friendly and courteous attitude in all staff in the department.
• Perform any other duties as may be assigned by the management from time to time.

Level of Education/Academic qualification

• Degree/Diploma in Hotel Management. Housekeeping, property management and accounting skills an added advantage

Other Competencies/abilities/skills required

• Report writing skill
• Time Management
• Leadership and conflict management skills
• Strong attention to details

Relevant Job experience

• At least Two (2) years’ proven experience in hotel management for degree holders and 4 years proven experience for Diploma holders.

Terms and expression of Interest

This position is contractual and interested candidates should send their application and updated CV to [email protected] indicating job title, salary expectations and availability by close of business on 14th February 2023. Selection of qualified candidates will be on a rolling basis.

Female candidate are encouraged to apply.

Disclaimer: The Public is advised that YWCA does NOT charge any fee whatsoever for application, processing, interviewing or securing employment